Privacy Policy

1. Responsible Entity

Responsible Entity under the Data Protection Laws, especially the EU General Data Protection Regulation (GDPR), is:

Waldemar Jimenez Alanis Kurierdienste
Am Sonnenhang 57
32758 Detmold
Germany
Email: info@citytransfers.eu
Phone: +49 171 2323439

2. Collection and Processing of Personal Data

We collect and process personal data when you use our services to provide you with a seamless experience. The types of data collected include:

• Personal Identification Information: Name, email address, phone number, postal address.
• Booking Information: Details of your ride, including pickup and drop-off locations, date and time, and payment information.
• Technical Data: IP address, browser type, operating system, pages visited on our website.
• Cookies and Tracking Technologies: To enhance your user experience and analyze website usage.

3. Legal Bases for Processing

We process your data based on the following legal grounds:

• Contract Fulfillment: To provide the booked services.
• Legal Obligation: To comply with legal requirements.
• Consent: For the use of cookies and for marketing purposes, provided you have given consent.
• Legitimate Interest: To improve our services and for operational purposes.

4. Purposes of Data Processing

We use your data for the following purposes:

• Provision and Management of Services: Managing bookings and coordinating rides.
• Customer Support: Responding to your inquiries and assisting with issues.
• Communication: Sending important updates, service announcements, and promotional offers (you can opt-out at any time).
• Analysis and Improvement: Analyzing website usage to enhance our services.
• Compliance with Legal Obligations: Adhering to tax laws, security requirements, and other legal obligations.

5. Data Sharing

We share your data under the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing your requests, provided they agree to keep your information confidential.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of parts or the entire company.
• With Your Consent: We may share your information with third parties when you have given explicit consent.

6. Use of Third-Party Services

To provide our services, we rely on various third-party services that collect, process, and store personal data on our behalf. Below, we inform you about the third-party services we use:

6.1 Google Maps

We use Google Maps by Google LLC to provide accurate and user-friendly location information.

• Data Collected: Location data, IP address, device information.
• Purpose of Processing: Displaying map materials, route planning, and location determination.
• Legal Basis: Legitimate interest to improve our services.
• Data Processing: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
• Further Information: Google Privacy Policy

By using our website, you consent to the processing of your data by Google Maps.

6.2 Stripe

For secure payment processing, we use Stripe by Stripe, Inc.

• Data Collected: Payment information, transaction data, personal data for payment processing.
• Purpose of Processing: Payment processing and fraud prevention.
• Legal Basis: Contract fulfillment for processing payments.
• Data Processing: Stripe, Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107, USA.
• Further Information: Stripe Privacy Policy

Stripe processes your payment data in compliance with the GDPR and other applicable data protection laws.

7. Data Transfer Outside the European Economic Area (EEA)

Your data may be processed and stored outside the EEA. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws, including the use of Standard Contractual Clauses or other mechanisms approved by the European Commission.

8. Data Security

We implement a variety of security measures to ensure the safety of your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

10. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Right to obtain copies of your personal data.
• Rectification: Right to correct any inaccurate or incomplete data.
• Erasure: Right to request deletion of your data under certain conditions.
• Restriction of Processing: Right to limit the processing of your data under specific circumstances.
• Data Portability: Right to transfer your data to another service provider where technically feasible.
• Objection: Right to object to data processing based on legitimate interests or direct marketing.

If you wish to exercise any of these rights, please contact us using the contact information provided below.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

12. Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC ("Google"), to analyze the use of our website. Google Analytics uses cookies that allow us to analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the USA.

We have activated IP anonymization, so your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA.

You can prevent the storage of cookies by adjusting your browser settings; however, please note that if you do so, you may not be able to use all functions of our website fully.

Additionally, you can prevent the collection and processing of data (including your IP address) by Google by downloading and installing the browser add-on available at the following link: Google Analytics Opt-Out Browser Add-on.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

15. Data Protection Officer

Under applicable data protection laws, we are required to appoint a Data Protection Officer. Our Data Protection Officer can be reached at:

Name: Waldemar Jimenez Alanis
Email: info@citytransfers.eu
Phone: +49 171 2323439